1. First and lasting impressions, including dignity and respect.
2. Receiving care in a safe, supportive, healing environment.
3. Understanding of and involvement in care.
Download the full document "Improving Healthcare White paper - No. 11"
Monday, June 17, 2013
Listening to Patients
This new white paper from 1000 Lives Plus explains how listening to patients and understanding what it feels like to experience care is a key way for NHS Wales can improve its services. Three main concepts of the patient experience were identified;
1. First and lasting impressions, including dignity and respect.
1. First and lasting impressions, including dignity and respect.
No comments:
Post a Comment
Thank you for your comment. Your comment will be moderated before publishing. Thank you.