The Clinical Excellence Commission has a range of publications dealing with quality systems and patient safety. Scroll down until you find the one of interest to you (pdf format). Some of these may be available in hard copy from your Health Service Library.
Some examples are :
Incident Management in the New South Wales Public Health System
Quality Systems Assessent Report
Report from the Medication Safety Self Assessment (MSSA)
Enhancing Project Spread and Sustainability
Quality of Healthcare in NSW : Chartbook 2007
Collaborating Hospitals Audit of Surgical Mortality
Giving A Voice to Patient Safety in NSW
Quality Systems Assessment Program
Data Collections and Reports to Inform the Patient Safety and Clinical Quality Program
Patient SafetyA comparative analysis of eight Inquiries in six countries
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