Patient-centred care report

Patient-centred care: improving quality and safety by focusing care is a discussion paper from the Australian Commission on Safety and Quality in Health Care.
Based on national and international movements towards patient-centred policies in health care, (and taking into account Australia’s health care system, with its mix of public and private sectors), various recommendations are outlined:

• Patient-centred care should be considered a dimension of quality in its own right.
• Nationally standardised patient survey tools should be implemented
• Patient surveys should include questions specifically addressing patient centred domains
• Performance-based payments should include "improving patient care experience" as an indicator
• Data regarding patient care experience in health services should be made publicly available on the Internet.