Patient experience in non-GP primary health care settings

The Australian Institute of Health and Welfare has published a working paper, The measurement of patient experience in non-GP primary health care settings, in consultation with relevant state/territory health authorities, the Australian Medicare Local Alliance, the Office for Aboriginal and Torres Strait Islander Health, the Consumers Health Forum and the Australian Bureau of Statistics.

Overall, the study confirms that while there have been selected activities to validate and standardise patient experiences in the hospital and GP setting, there has been limited documentation of patient experiences within the non-GP primary health care sector.  The authors of the report list a number of possible ways this situation could be improved.