Needs Assessment Survey
By Helen Miles, Melissa Buckman and Alycia Jacob
May 2019
Executive Summary
This report is of the 2019 MNCLHD Library Services Needs Assessment Survey. Primary objectives are to identify issues affecting the services users and potential users, to provide a way to measure services over time and to provide a safe feedback mechanism to users.
The main finding is that while the library service provides a quality service that facilitates access to evidence based information, and supports staff in their various patient care roles, there is a general lack of awareness around the library service that is available. Moving forward, this report supports the proposition that more information about the library service needs to be provided to staff, both on employment with the MNCLHD and on an ongoing basis.
The report also identifies areas that need improvement such as gaps in book resources.
One key area for improvement is in facilitating access to library services out of hours. Out of hours’ access needs to be improved to allow a user friendly experience for library clients. Swipe card access is already in place at the Coffs Harbour location, this should be available for Port Macquarie to ensure equal access for users across the LHD.
It is also recommended that:
By Helen Miles, Melissa Buckman and Alycia Jacob
May 2019
Executive Summary
This report is of the 2019 MNCLHD Library Services Needs Assessment Survey. Primary objectives are to identify issues affecting the services users and potential users, to provide a way to measure services over time and to provide a safe feedback mechanism to users.
The main finding is that while the library service provides a quality service that facilitates access to evidence based information, and supports staff in their various patient care roles, there is a general lack of awareness around the library service that is available. Moving forward, this report supports the proposition that more information about the library service needs to be provided to staff, both on employment with the MNCLHD and on an ongoing basis.
The report also identifies areas that need improvement such as gaps in book resources.
One key area for improvement is in facilitating access to library services out of hours. Out of hours’ access needs to be improved to allow a user friendly experience for library clients. Swipe card access is already in place at the Coffs Harbour location, this should be available for Port Macquarie to ensure equal access for users across the LHD.
It is also recommended that:
- the Library have a presence at both general and nursing orientations to provide new staff with an awareness of Library Services available to them and also to provide a forum where they can put a face on the service which will encourage use.
- both Libraries have appropriate signage showing the location of the Library
- both Libraries have 24-hour swipe card entry
- Library Services bi-monthly newsletter be distributed to all MNCLHD employees
- Library staff work toward filling gaps in resource collections as identified by feedback
Contact your network librarian for a full report.
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