The relationship between patients and health care providers is the foundation of care and requires communication across cultures, geography and life experiences.
This paper describes the patient journey mapping tools and frameworks used in the
Managing Two Worlds Together (MTWT) Project. It outlines the barriers and enablers, gaps and strategies in relation to country Aboriginal patient journeys from rural and remote locations to city hospitals and return, from the perspective of the patient/client, their carer/ family, and local health care providers.
The paper was written by Brita Pekarsky, Judith Dwyer and Janet Kelly and published by The Lowitja Institute.
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