1. First and lasting impressions, including dignity and respect.
2. Receiving care in a safe, supportive, healing environment.
3. Understanding of and involvement in care.
Download the full document "Improving Healthcare White paper - No. 11"
MNCLHD
Monday, June 17, 2013
Listening to Patients
This new white paper from 1000 Lives Plus explains how listening to patients and understanding what it feels like to experience care is a key way for NHS Wales can improve its services. Three main concepts of the patient experience were identified;
1. First and lasting impressions, including dignity and respect.
1. First and lasting impressions, including dignity and respect.
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