It's all about the culture

From the Hospitals in Pursuit of Excellence (HPOE) is this new case study which describes how a US health care system, Mountain States Health Alliance (MHSA) in Virginia USA, adopted Lean management and found that the transformation meant improved patient care, employee satisfaction and reduced costs as MSHA shifted its organisational culture.
Andrew Wampler, assistant vice president on the whole of Tenessee operations made this comment: “When we first began looking into Lean, we saw it as a cost cutting tool. After visiting the hospital sites and seeing Lean in action, we quickly learned it is much more than cost cutting and flowcharts—it is a cultural transformation across the entire health care organization that enables workers on the front lines to develop strategies to streamline processes and decrease waste. As a result, the hospitals we visited not only improved the bottom line; they made impactful changes that improve the quality of care.”
To read more about this case study on improving organisational culture, click here.